Technology Architecture

We help clients identify the right architecture, technology decisions, and investments required to support future data capabilities. We design technology architecture which navigates where data is stored and help clients connect sources where possible - if we can’t do the actual technical build ourselves, we have overseen developers to ensure your data assets give you the return you need.

Digital Transformation

We prefer to think of digital transformation as actually finding the perfect balance between digital/automated solutions and manual/people processes. Using agile frameworks to implement digital transformations, we’ve helped clients leverage technology to deliver better client experiences that still feel human.

Ecommerce & Marketplace Advice

We have particular expertise in creating marketplace vibrancy and launching retail businesses, digitally. Working closely with your brand, merchandise and development team, we help you decide on the best partners to use and best channels to go to market with.

Data Hygiene

Over time, product and customer data can get messy. Duplicate entries, not all fields being filled out, incorrect data - they’re all things that just happen. We have helped clients with data hygiene by firstly doing the cleaning ourselves - even if that means looking up 30,000 people to get their latest job title and contact information. We then put in place processes and training to help your team keep the data clean, for future data capability.

Data Analysis

Just as important as having good data hygiene, is being able to analyse and draw insights from your data. Lucky we have a team of rockstar data analysts just waiting to get your data into Excel. We build data models to help our clients make data-driven decisions.

Customer Relationship Management (CRM)

So often clients ask us to create a ‘single source of truth’ for their data. We match the right technology - be it Salesforce, Microsoft Dynamics, HubSpot, Zoho or any other CRM - with your needs to build that one-stop-shop for your client data. We have built the technological architecture and worked closely with developers to ensure the delivered CRM is functional and actually used by the team.

Database Builds

We build databases with a sales mentality. Using digital research, networks and calling, we gather significant qualification data knowing that the more we know beforehand, the more we can prioritise the commercial opportunity. We have also previously built the following leads databases:

• 15,000 Online Retailers ranked by theoretical online revenue

• 1,000 High Net Worth Individuals mapped to their Family Office

• 25,000 Financial Advisers ranked by propensity to switch AFSL licensee

• 15,000 Mortgage Brokers and Bank Managers as prospects to purchase a franchise mortgage broking business

• 7,000 Fund Managers including the details related to the fund’s Trustee and Administrator

• 20,000 restaurants, cafes and local shops based on proximity to a particular Google Maps location

• Mapped the LinkedIn network of the client to highlight potential warm leads

Dashboards & Reporting

Extracting data and presenting it in an accessible way for the entire team is so important for building a high performing team. We create accurate and regular reporting and dashboards to track key performance metrics.

Competitor & Market Analysis

Getting detailed information on your competitors is important for positioning and working our industry benchmarks. Our analysis involves deep web based research as well as acting as customers of your key competitors to truly understand differences and opportunities.